Lubrico Warranty is here to serve you from 8:00 am to 8:00 pm Eastern Standard Time from Monday to Friday.
If you have a problem with your vehicle outside of our normal business hours, but it is still safe to drive it, we ask that you contact us on the next business day for assistance. If, however, the vehicle is unsafe to drive or is disabled, for safety’s sake please contact a local towing provider and make arrangements to have your vehicle towed to a reputable local facility. They should contact our Claims Department on our next business day.
If the problem with your vehicle is relatively minor (eg. alternator, starter, etc.) and you are able to have it repaired prior to our next business day (for example, on a Saturday), it is acceptable to authorize and pay for the repair yourself, and then contact us on the next business day for assistance with reimbursement for the repair. Provided the diagnosis and repairs are reasonable, we would be happy to assist with the cost of the repair, based on normal industry pricing standards, and subject to the Terms & Conditions of your Lubrico Warranty coverage.
In the event of a major mechanical breakdown (eg. engine, transmission, etc.) it is important to call our office on the next business day, BEFORE any work has been started. Please note that, due to scheduling and parts supply, it is doubtful that any major repairs could be completed during the short time periods our office is closed.