Lubrico Warranty FAQs

I’M THINKING OF BUYING A LUBRICO WARRANTY…

Where and when can I buy Lubrico Warranty coverage for my vehicle?

faqLubrico Warranties are available for purchase from Dundas Auto Sales at the time of purchase of a vehicle, or prior to the expiration of an existing Factory Warranty. The type and term of coverage must be chosen and an application filled out as part of the vehicle transaction.

I’m purchasing a vehicle through an Authorized Selling Dealer. Can I buy warranty directly through Lubrico?

No. If you’re purchasing a vehicle through an Authorized Selling Dealer, you may only purchase Lubrico coverage through that dealership.

How much does Lubrico Warranty coverage cost?

The cost of a Lubrico Warranty will depend on the type of coverage selected, the age of the vehicle you are purchasing/leasing, and its odometer reading at the time of purchase/lease. Dundas Automotive Sales is Your Authorized Selling Dealer and we can advise you of which programs are available to you, as well as their associated costs.

My vehicle is still covered by the Manufacturer’s Warranty. Can I purchase Lubrico Warranty coverage to take effect when my Manufacturer’s Warranty expires?

Yes! This is the only occasion when you can purchase a Lubrico Warranty separately to the purchase of the vehicle. At any time prior to the expiry of the Manufacturer’s Warranty you can purchase a Lubrico Warranty from Dundas Automotive  Sales – located 1152 Dundas Street . Depending on the type of coverage still in effect from the manufacturer, we have several types and terms of coverage that may be available on your vehicle.

How does the "Claims-Free Double Your Term" work?

Quite simply: if you don’t use it, you won’t lose it!

If you purchase a 2, 3, or 4 year Lubrico Warranty and don’t make any claims for the full term, you’re eligible to purchase an identical second term of the same coverage for only $149 plus applicable taxes.

  • The original warranty must have no claims paid/authorized/pending against it.
  • This offer is only available to the original warranty purchaser.
  • The customer obligations of your original warranty must be adhered to as per the Terms & Conditions.
  • You must contact Lubrico Warranty just prior to the expiration (in time or mileage, whichever occurs first) of the original warranty term to activate the second term.
  • A current oil change receipt may be required at the activation of the second term.
  • The second warranty term has no cash value and is non-cancellable and non-transferable.
  • This offer is not available on warranty renewals or transfers.

I HAVE A LUBRICO WARRANTY

What confirmation do I receive from Lubrico Warranty regarding my coverage?

At the time of purchase, you should be given a copy of the application for coverage which contains important information in case you need to contact Lubrico.

A copy of the application for warranty coverage will be emailed to the email address you’ve provided at the time of purchase. This document contains important information regarding your warranty coverage should you need to contact Lubrico before you receive your warranty documentation in the mail.

Is my Lubrico Warranty transferable/renewable?

Warranties in good standing are both transferable and renewable, subject to approval by Lubrico.

Contact our Support Department at 1-800-668-3331 for more information regarding warranty transfers & renewals.

Is my Lubrico Warranty insured? How does that protect me?

Yes. Every single Lubrico Warranty product is fully insured by Northbridge General Insurance Corporation, a subsidiary of Northbridge Financial Corporation.

Simply put, it means in the unlikely event Lubrico becomes unable to fulfill our obligations under the Terms & Conditions of the contract, every warranty would be honoured by Northbridge General.

Not all warranty providers are insured. When you buy from an uninsured warranty provider, you risk losing your warranty coverage if and when that provider goes out-of-business.

How can I report my oil change to Lubrico?

Click here to quickly & easily report your oil changes to us online. when you bring your vehicle into Our Service department Dundas automotive repair we will send in your oil change for you

Ensure you keep the original documentation of your oil change (work order, invoice, receipt, etc.). You may be required to produce these items when making a claim.

COVERAGE, CLAIMS & MAINTENANCE…

What do your programs cover?

Lubrico Warranty Inc. offers various types of programs providing different levels of coverage. Consult with your Authorized Selling Dealer to determine which programs are available on the vehicle you are purchasing/leasing. For detailed parts coverage, we suggest that you read the “Coverage” section on the back of your warranty application; this outlines in detail parts that are covered, as well as other details such as the deductible, how to make a claim, and things that are expressly not covered by the plan.

Click here to find out what each of our programs cover.

How do I make a claim?

If you experience problems with your vehicle that you think may be covered by your Lubrico Warranty, contact our Claims Department immediately at 1-800-265-1510. We will then direct you to the appropriate Authorized Repair Centre in your area. You can call over service department  Dundas Automotive Repair 519-455-9470 We’re are the preferred authorized auto repair shop that works with Lubrico in London ontario .

Can I get a list of service centres in my area who are authorized to do repairs for Lubrico?

Use our Repair Centre Locator to see Authorized Repair Centres in your area.

The Locator is for reference only. Your vehicle, the nature of the issue, and your current location will all help determine which Authorized Repair Centre you should bring your vehicle to. For best service, contact our Claims Department at 1-800-265-1510 and we’ll be happy to help.

Where do I take my vehicle for servicing and repairs?

If you require repairs to your vehicle that are covered by your Lubrico Warranty, our Claims Department (1-800-265-1510) will refer you to an Authorized Repair Centre in your area. If the repairs are not covered by your plan, or if you require regular maintenance or servicing (e.g. oil change, tune-up), you may take your vehicle to the repair centre of your choice.

I need roadside assistance. What should I do?

Our Roadside Assistance is reimbursement-based. We do not dispatch a service vehicle, since it is often faster for you to contact someone local to you. After you have obtained service covered under our Roadside Assistance (winching, gas delivery, lockout service etc.), please contact our office to arrange for the reimbursement, subject to the Terms & Conditions of the Lubrico Warranty coverage.

It’s after your regular operating hours and I’m having a problem with my vehicle – What should I do?

Lubrico Warranty is here to serve you from 8:00 am to 8:00 pm Eastern Standard Time from Monday to Friday.

If you have a problem with your vehicle outside of our normal business hours, but it is still safe to drive it, we ask that you contact us on the next business day for assistance. If, however, the vehicle is unsafe to drive or is disabled, for safety’s sake please contact a local towing provider and make arrangements to have your vehicle towed to a reputable local facility. They should contact our Claims Department on our next business day.

If the problem with your vehicle is relatively minor (eg. alternator, starter, etc.) and you are able to have it repaired prior to our next business day (for example, on a Saturday), it is acceptable to authorize and pay for the repair yourself, and then contact us on the next business day for assistance with reimbursement for the repair. Provided the diagnosis and repairs are reasonable, we would be happy to assist with the cost of the repair, based on normal industry pricing standards, and subject to the Terms & Conditions of your Lubrico Warranty coverage.

In the event of a major mechanical breakdown (eg. engine, transmission, etc.) it is important to call our office on the next business day, BEFORE any work has been started. Please note that, due to scheduling and parts supply, it is doubtful that any major repairs could be completed during the short time periods our office is closed.

I prefer to service my vehicle every 3 months or 5,000 km – Is this OK?

Absolutely! The 6 month/10,000 km (whichever occurs first) oil change intervals that we require are the minimum. Most vehicles will benefit greatly from more frequent services.

Why do you require that I have an oil change done every 6 months or 10,000 km? What if the Owner’s Manual for my vehicle has a different interval?

Excessive time or distance between oil changes such as one year or 20,000km has a negative impact on the long-term health of your vehicle. In our 40+ years of repair experience, we’ve seen thousands and thousands of vehicles experience preventable, premature failures directly related to infrequent maintenance intervals.

Manufacturers often promote these infrequent maintenance intervals for new vehicles as a selling feature. Infrequent maintenance on a new vehicle is unlikely to cause a preventable breakdown within their original warranty period. However, this doesn’t account for the long-term health of the vehicle, when they’re no longer accepting responsibility for repairs.

An oil change service includes an inspection by a certified technician and the maintenance of proper fluid levels. This will help make your vehicle safer, more reliable, will prevent avoidable breakdowns, and will help protect the value of your vehicle into the future.

Do you require any other maintenance to keep my warranty valid?

Our only maintenance requirements are oil changes, as well as the maintenance of all other fluids at a proper level. Your manufacturer or servicing facility may recommend other maintenance procedures, and although not required as part of your warranty obligations, having them performed may also help protect your vehicle.

I’m storing my vehicle for an extended period of time. Do I still need an oil change when my vehicle is in storage?

Storing your vehicle for an extended period of time will change your maintenance schedule requirements. Depending on when your last oil change was, you may need another oil change either before the vehicle is stored or within a certain timeframe after it comes out of storage. As each situation is different when a vehicle is being stored, please contact our Support Department (1-800-668-3331, select option 3) to find out how your maintenance schedule will change as a result.

To qualify as being “in storage,” a vehicle may not be driven at all for the duration of the storage period.

Don’t see the answer you’re looking for here? Contact Lubrico directly and we’ll be happy to help! Or You Can call Lou at Dundas Automotive Repair 519-455-9470 Email service@dundasautomotive.ca